![]() ![]() For GoToAssist Remote Support v5, check the box to allow screen recording for the LogmeinRemoteSupport app.For GoToAssist Remote Support v4, check the box to allow screen recording for the GoToAssist Customer app.In the left menu, click Screen Recording.Right-click the transfer location area and select 'Paste'. On the remote desktop-based platform, open the File Explorer and navigate to the desired transfer location. For GoToAssist Remote Support v5, check the box to allow control for the LogmeinRemoteSupport app. Transfer a file from an Android device to a desktop-based platform: Session Menu > Actions > Transfer a file to the remote device.For GoToAssist Remote Support v4, check the boxes to allow control for the following apps: The Axon and Salt remote access solution provides AIHW staff the ability to work remotely using personal laptops and desktop computers. ![]() Click the Unlock icon in the bottom-left, then enter your Mac username and password.On the Menu Bar, click the Apple menu then select System Preferences.Next, download TeamViewer QuickSupport app on your Android phone from the Google Play Store. Now open the app afer the installation is complete and you need to enter a unique code of your Android. Click the System Preferences icon in your Dock Download Teamviewer latest software for Windows on your computer.On the customer's Mac, navigate to the System Preferences by doing either of the following:.You can connect to your customer's Mac in a view-only session and walk them through the steps using Chat, or send them these instructions to perform on their own.Īccess to this feature is dependent upon your user group settings or your individual user settings, which are set by your administrator.ĭoes your version look different? Please see instructions for using GoToAssist Remote Support v5. In order to remotely control your customer's Mac running macOS Catalina (10.15) or later, the steps below must be performed on the customer's Mac. MacOS Catalina (10.15) introduced added security features that require additional permissions for using the full feature set of the GoToAssist Expert desktop applications for Windows and Mac and/or GoToAssist Remote Support v5. ![]()
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